Chris Schrandt introduces himself and explains his background as a Toyota and GM Quality Manager. Chris also introduces the 4 different sections of the workshop.

Chris defines Built in Quality and explains how it ties in with the so-called "House of Toyota" Chris also explains the 3 M's - Muda, Muri, and Mura. Finally, Chris offers an overview of the 7 wastes of a process.

We learn about some key paradigms all lean and quality conscious thinkers must be aware of.

Chris introduces the 5 different levels of Quality within any organization.

Chris introduces the important topics of Prevention, Jidoka, and Detection.

Chris offers a suggestion for the layout of a Quality Department Organization while also explaining the 4 roles of Quality Confirmation. Finally, we learn what Poka Yoke - or error proofing - is and more importantly isn't.

In this video we learn about the Andon and Alarm escalation system including the role of team leaders when an issue is brought to their attention. Chris also explains the concept of defect containment as it relates to the Quality Organization.

Chris explains the concept of the Quality Gate. He also talks about the difference between a defect and repair.

We learn about several BIQ Supporting tools including 5S, Visual Management, Teams, Just in Time Production (JIT), and Leader Standard Work.

In this video Chris introduces the topic of Problem Solving including the Quality Funnel, the 8 Steps to Problem Solving, and how to create a good Problem Statement.

Chris continues the Problem Statement discussion while also introducing the concept of how to set SMART goals. Chris also spends time explaining the 5 Why process including how to use the "therefore test" to ensure your analysis was sound.

Chris introduces the A3 document through a fun example of how to apply PDCA to your teenage daughter's first date. Finally, Chris wraps the course up by summarizing the importance of BIQ to the organization.