When we follow a good strategy, complete an important project, or install a new technology, we expect to realize its benefits. However, many organizations find that people are slow to adopt the improvements, or don’t adopt them at all. Change management offers a structured process for planning, preparing, implementing, and monitoring successful change in an organization. Learn the seven common reasons that change efforts fail and how change management practices address these causes.

A key role of a facilitator is to help participants of meetings, workshops, conferences, or other events meet certain objectives within a set amount of time. Facilitation skills and practices help engage people in change, improvement, or innovation activities. Learn what a facilitator is and is not, how they facilitate different types of activities, and the seven key facilitation skills.

Working as a team helps people achieve more more than they can as individuals. Becoming a high-performance team requires careful planning, support and leadership. Learn the roles, responsibilities, skills and practices that enable leaders to guide teams to success. 

Learn how adaptive leadership and its various approaches provide leaders with the tools and skills they need to lead in a variety of situations and rapidly changing environments. This course introduces the four foundational leadership styles, including directive, supportive, coaching and delegating, and explains how to use each style appropriately based on different situations. Learners will also see the importance of self-awareness and reflection in identifiying their preferred leadership style, as well as how to give effective instructions and delegate tasks. This course concludes with best practices for using adaptive leadership, including how to avoid common pitfalls and keep a clear purpose in mind. 

Emotional Intelligence is an essential factor in the successful implementation of continuous improvement processes within organizations. This course is specifically designed to help professionals, managers, and teams understand and harness the power of emotions in the context of a work environment. By combining the principles of Emotional Intelligence with the methodologies of continuous improvement, participants will learn how to create a workplace culture that encourages respect, adaptabililty, collaboration and sustainable growth. 

Studies show that individuals who are self-aware are more fulfilled and more effective in their personal and professional lives. Self-awareness is the conscious knowledge of 10 aspects of ourselves, including our thoughts, feelings and emotions, motives and behaviors. Developing self-awareness requires reflection, observation, and listening to feedback. There are many simple techniques we can start using to develop our self-awareness and improve relationships, communicate clearly, make better decisions and reduce stress.